Privacy Policy
Last updated: January 2025
Stay Upgraded ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that information.
Information We Collect
Information you provide directly
When you submit a booking inquiry or newsletter signup, we collect:
- Name and email address
- Travel destination, dates, and preferences
- Budget range and party size
- Any notes or special requests you include
Information collected automatically
When you visit our site, we may automatically collect:
- IP address and approximate location
- Browser type and operating system
- Pages visited and referring URLs
- UTM parameters from marketing campaigns
We may use third-party analytics tools (such as Google Analytics) to understand how our site is used. These tools may set cookies on your browser. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
How We Use Your Information
We use the information you provide to:
- Connect you with an independent travel advisor who can assist with your inquiry
- Respond to your questions and follow up on your booking request
- Send you the newsletter if you opted in (you can unsubscribe at any time)
- Improve our website and services
- Comply with applicable legal obligations
We do not use your information for automated decision-making or profiling.
Sharing Your Information
We share your inquiry details only with the independent travel advisor assigned to handle your request. We do not sell, rent, or trade your personal information with third parties for marketing purposes.
We may share information with service providers who assist us in operating this website (e.g., hosting providers, analytics providers), subject to confidentiality obligations.
We may disclose information if required to do so by law or in response to a valid legal request.
Data Retention
We retain inquiry data for up to three years to support advisor follow-up and service quality. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies for analytics and to maintain session state in our admin interface. By using this site, you consent to our use of cookies as described in this policy. You can control cookies through your browser settings.
Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will note the date of the most recent revision at the top of this page. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us via the inquiry form on our site.